What are the average delivery times?
USA Domestic Shipments: Standard rate shipments take 5-7 business days (weekends excluded). Expedited shipments take 3-5 business days (weekends excluded).
International Shipments: All standard rate shipments take 2-3 weeks (customs clearance can drive delivery times up to 4 weeks). All expedited shipments take 4-6 business days (weekends excluded).
When will I receive my order?
Shipping within the US takes about 5-7 Business days after shipping out. International deliveries vary and are estimated at two to three weeks for delivery. Delivery to some countries may take up to four weeks due to uncontrollable custom clearance delays.
How much do you charge for shipping?
| Shipping Method
| Costs
|
| U.S. - Free Shipping (Orders $45 and over) - 5-7 Business days
| FREE
|
| U.S. - Domestic Standard Shipping (Orders under $45) - 5-7 Business days
| $5.95
|
| U.S. - Domestic Expedited Shipping - 3-5 Business days
| $9.99
|
| International Shipping - 8-16 Business Days
(Åland Islands, Albania, Andorra, Anguilla, Armenia, Australia, Austria, Bahrain, Belarus, Belgium, Brazil, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Canada, Christmas Island, Cocos (Keeling) Islands, Colombia, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Eritrea, Estonia, Falkland Islands, Fiji, Finland, France, French Guiana, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Vatican City, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mayotte, Mexico, Monaco, Montenegro, Montserrat, Myanmar (Burma), Namibia, Nauru, Netherlands, New Zealand, Niue, Norfolk Island, North Macedonia, Norway, Oman, Palestinian Territories, Peru, Pitcairn Islands, Poland, Portugal, Qatar, Réunion, San Marino, São Tomé & Príncipe, Serbia, Singapore, Slovakia, Slovenia, South Georgia & South Sandwich Islands, South Korea, Svalbard & Jan Mayen, Sweden, Switzerland, Thailand, Tokelau, Trinidad & Tobago, Turkey, Turkmenistan, United Arab Emirates, United Kingdom, U.S. Outlying Islands, Vietnam)
| $27.00
|
What method is used for shipping?
We ship using United State Postal Service most of the time. Certain International orders may be sent using various couriers depending on the situation.
Do you ship Worldwide?
As of September 24th 2017 we have stopped shipping to selected countries as some services do not meet our shipping standards.
Please refer to this list of countries and regions that we are not shipping to:
Afghanistan, Algeria, Angola, Antigua & Barbuda, Argentina, Aruba, Ascension Island, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eswatini, Ethiopia, Faroe Islands, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Moldova, Mongolia, Morocco, Mozambique, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Pakistan, Panama, Papua New Guinea, Paraguay, Philippines, Romania, Russia, Rwanda, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Sudan, Spain, St. Helena, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sudan, Suriname, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Tristan da Cunha, Tunisia, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Do you ship to P.O. boxes?
Yes we do (we prefer it!), since we usually ship out by postal service.
Do you ship to APO/FPO addresses?
You betcha.
Will I be charged sales tax?
If import or sales taxes apply to your Order, you are solely responsible for them. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. We apologize for any inconvenience this may cause and thank you for your understanding.
How do I check the status of my order?
You will get an email confirming your order has shipped. It will include the tracking number.
I have not received my order confirmation, what should I do?
Send an email to
info@blumaan.com with the Order ID and our Customer service department will help you out.
How do I make a return?
Please e-mail us about your return and we will go through each return on a case by case basis.
Where are BLUMAAN products manufactured?
In the U.S.
Do your products contain parabens or sulphates?
Yuck. No way.
Are BLUMAAN products tested on animals?
No. We would never test on animals.
Why do your products cost more than before?
We strive to deliver the best products we can create, from the time we spend on development and testing down to choosing hair healthy ingredients for each product. It has always been our top priority to ensure whatever decision we make is transparent and fair.
Our raw ingredient costs have become more expensive over the last two years; in order for us to maintain the same level of quality for our products, it's necessary for us to increase our prices.
We thank you for your constant support and understanding.
Do I have to return free items that were included in my order?
Free promotional items are not refundable. Please keep them.
When do your products expire?
Two years after the manufacturing date listed
How do refunds work
When BLUMAAN issues the complete order amount as a refund, all outstanding installments are canceled. Any installments that have been paid will be refunded back to the original payment method. Typically, the funds post back to your original payment method within 3 business days, though it can take up to 10.
