Last year we had customers reporting that they purchased counterfeit BluMaan products and products that have been tampered mostly from resellers on Amazon US stores.
Aside from being illegal, some counterfeit products are made with harmful ingredients that could potentially pose serious health risks according to a report from the FBI.
Your safety and well-being are our top priorities. We have decided to act quickly to come up with a solution to ensure your safety.
OUR SOLUTION - AUTHENTIC HOLOGRAM LABELS
As of April 2020, all BluMaan products sold outside of BluMaan.com and the BluMaan Official Amazon Store will and should have Authenticity Hologram Labels on the outer packaging that acts as proof of authenticity. If you do not see this hologram label then there is a chance your product is a fake.
The hologram label design comprises the following: the BluMaan logo, US flag and a unique number that ensures traceability.
To guarantee safety for our US customers purchasing online, we recommend only purchasing from BluMaan.com or the BluMaan Official Amazon US store to ensure your product is authentic and/or hasn’t been tampered with.
This is a product with the authentic hologram label applied that is sold outside of BluMaan.com and the BluMaan Official Amazon US Store.
WHAT IS THE BLUMAAN OFFICIAL AMAZON STORE?
On Amazon, you will find that each product are sold by multiple resellers as shown below. We can't guarantee any of the products sold by these unauthorized reseller in the US except for the BluMaan store and we have seen many cases where people purchased counterfeit or opened products for these unauthorized reseller. For your safety we advise that you purchase directly from the BluMaan Official Amazon US Store.
IF YOUR PRODUCT DOES NOT HAVE THE HOLOGRAM AUTHENTICITY LABEL ON THE BOX
If you purchased it before April 1, 2020 -
Since rolling out this solution progressively earlier this year, some stores could have been selling authentic stock without the hologram labels on it. If you are worried about the product, we recommend purchasing it directly from BluMaan.com or the BluMaan Official Amazon US Store.
If you purchased your product on or after April 1, 2020 -
All products sold outside of Blumaan.com and the BluMaan Amazon Store will have the label.
If you don’t see a label, it is likely this product is not authentic or has been tampered with. To prevent any health issues, we suggest you immediately contact the store to refund the product.
We are aware of NON-AUTHORIZED parties selling COUNTERFEIT BluMaan on Amazon®. Regarding this issue, we are alerting our valued customers, retailers, and distributors that BluMaan is actively working to resolve it.
Please note that BluMaan will NOT honor its 30-Day Satisfaction Guarantee for any products sold on Amazon® by Non-Authorized Resellers. We recommend that you use caution in buying products from Non-Authorized Resellers as some of these products may cause permanent damage to your safety and health.
All BluMaan products sold outside of the BluMaan.com and the BluMaan Official Amazon Store will have the authenticity hologram labels on it. To confirm your product's authenticity, please enter the 8 digit (auth #) code printed on the hologram label in the form below