What are the average delivery times?
USA Domestic Shipments*: Standard rate shipments take 5-6 business days (weekends excluded). Expedited shipments take 3-4 business days (weekends excluded).
International Shipments*: All standard rate shipments take 2-4 weeks (customs clearance can drive delivery times up to 4 weeks). All expedited shipments take 4-6 business days (weekends excluded).
*Currently, there are shipping delays in certain locations as precautionary measures are taken during the Covid-19 pandemic. If your area is experiencing shipping delays, we ask that you wait just a little longer after your provided estimate more as delivery staff sorts through this matter. Thank you for your patience.
When will I receive my order?
Shipping within the US takes about 5-6 Business days after shipping out. International deliveries vary and are estimated at two to three weeks for delivery. Delivery to some countries may take up to four weeks due to uncontrollable custom clearance delays.
How much do you charge for shipping?
U.S. - DHL SmartMail Parcel Expedited (Orders $50 and over) - 5-6 Business days*
U.S. - DHL SmartMail Parcel Expedited (Orders under $50) - 5-6 Business days*
U.S. - USPS Commercial Plus Priority - 3-4 Business days*
International - International DHL Packet Plus - 8-16 Business Days*
International - UPS Worldwide Expedited - 4-6 Business Days* $19.95
*Shipping to Middle Eastern countries will be shipped via UPS for $29.95.
What method is used for shipping?
We ship using United State Postal Service most of the time. Certain International orders may be sent using various couriers depending on the situation.
Do you ship Worldwide?
As of September 24th 2017 we have stopped shipping to selected countries as some services do not meet our shipping standards.
Please refer to this list of countries that we are not shipping to: Algeria, Costa Rica, Kazakhstan, Philippines, Romania, Russia, South Africa, Tunisia, Bonaire, Sint Eustatius and Saba, Guatemala, Hong Kong, South Sudan, Taiwan.
Do you ship to P.O. boxes?
Yes we do (we prefer it!), since we usually ship out by postal service.
Do you ship to APO/FPO addresses?
My order was lost in transit, will I still be able to get a replacement?
Most likely yes, please email us at email@example.com and we will take a look at it on a case by case basis.
Will I be charged sales tax?
If import or sales taxes apply to your Order, you are solely responsible for them. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. We apologize for any inconvenience this may cause and thank you for your understanding.
How do I check the status of my order?
You will get an email confirming your order has shipped. It will include the tracking number.
I have not received my order confirmation, what should I do?
Send an email to firstname.lastname@example.org with the Order ID and our Customer service department will help you out.
How do I change or cancel my order?
Contact us right away on live chat so we can put a hold on your order right away so it doesn’t ship out.
How do I make a return?
Please e-mail us about your return and we will go through each return on a case by case basis.
Where are Blumaan products manufactured?
In the U.S.
Do your products contain parabens or sulphates?
Yuck. No way.
Are Blumaan products tested on animals?
No. We would never test on animals.
Why do your products cost more than before?
We strive to deliver the best products we can create, from the time we spend on development and testing down to choosing hair healthy ingredients for each product. It has always been our top priority to ensure whatever decision we make is transparent and fair. Our raw ingredient costs have become more expensive over the last two years; in order for us to maintain the same level of quality for our products, it's necessary for us to increase our prices. Price increases will happen July 30, 2019. We have decided to increase the prices of all hair styling products by $2 USD to maintain quality products. Cloud Control will remain the same price. We thank you for your constant support and understanding.
Do I have to return free items that were included in my order?
Free promotional items are not refundable. Please keep them.