FAQ

  • What are the average delivery times?

    USA Domestic Shipments*: Standard rate shipments take 5-6 business days (weekends excluded). Expedited shipments take 3-4 business days (weekends excluded).

    International Shipments*: All standard rate shipments take 2-4 weeks (customs clearance can drive delivery times up to 4 weeks). All expedited shipments take 4-6 business days (weekends excluded).

    *Currently, there are shipping delays in certain locations as precautionary measures are taken during the Covid-19 pandemic. If your area is experiencing shipping delays, we ask that you wait just a little longer after your provided estimate more as delivery staff sorts through this matter. Thank you for your patience.

  • When will I receive my order?

    Shipping within the US takes about 5-6 Business days after shipping out. International deliveries vary and are estimated at two to three weeks for delivery. Delivery to some countries may take up to four weeks due to uncontrollable custom clearance delays.

  • How much do you charge for shipping?

    Shipping Method

    Costs

    U.S. - DHL SmartMail Parcel Expedited (Orders $50 and over) - 5-6 Business days*

    FREE

    U.S. - DHL SmartMail Parcel Expedited (Orders under $50) - 5-6 Business days*

    $4.95

    U.S. - USPS Commercial Plus Priority - 3-4 Business days*

    $6.95

    International - International DHL Packet Plus - 8-16 Business Days*

    $7.50

  • What method is used for shipping?

    We ship using United State Postal Service most of the time. Certain International orders may be sent using various couriers depending on the situation.

  • Do you ship Worldwide?

    As of September 24th 2017 we have stopped shipping to selected countries as some services do not meet our shipping standards.
    Please refer to this list of countries that we are not shipping to: Algeria, Costa Rica, Kazakhstan, Philippines, Romania, Russia, South Africa, Tunisia, Bonaire, Sint Eustatius and Saba, Guatemala, Hong Kong, South Sudan, Taiwan.

  • Do you ship to P.O. boxes?

    Yes we do (we prefer it!), since we usually ship out by postal service.

  • Do you ship to APO/FPO addresses?

    You betcha.

  • Will I be charged sales tax?

    If import or sales taxes apply to your Order, you are solely responsible for them. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. We apologize for any inconvenience this may cause and thank you for your understanding.

  • How do I check the status of my order?

    You will get an email confirming your order has shipped. It will include the tracking number.

  • I have not received my order confirmation, what should I do?

    Send an email to  info@blumaan.com  with the Order ID and our Customer service department will help you out.

  • How do I change or cancel my order?

    Contact customer service so that we can put your order on hold.

  • How do I make a return?

    Please e-mail us about your return and we will go through each return on a case by case basis.

  • Where are Blumaan products manufactured?

    In the U.S.

  • Do your products contain parabens or sulphates?

    Yuck. No way.

  • Are Blumaan products tested on animals?

    No. We would never test on animals.

  • Why do your products cost more than before?

    We strive to deliver the best products we can create, from the time we spend on development and testing down to choosing hair healthy ingredients for each product. It has always been our top priority to ensure whatever decision we make is transparent and fair. Our raw ingredient costs have become more expensive over the last two years; in order for us to maintain the same level of quality for our products, it's necessary for us to increase our prices. Price increases will happen July 30, 2019. We have decided to increase the prices of all hair styling products by $2 USD to maintain quality products. Cloud Control will remain the same price. We thank you for your constant support and understanding.

  • Do I have to return free items that were included in my order?

    Free promotional items are not refundable. Please keep them.

  • How do refunds work

    When BluMaan issues the complete order amount as a refund, all outstanding installments are canceled. Any installments that have been paid will be refunded back to the original payment method. Typically, the funds post back to your original payment method within 3 business days, though it can take up to 10.

  • Can I reschedule payments?

    We get it - life happens! Sezzle provide three reschedules per order, with the first one being free, and the next two reschedules are just $5 each. You can reschedule your installment for a date within 14 days of the original due date. We recommend rescheduling your payment at least 48 hours before its due date. If the payment has begun to process, it cannot be rescheduled.

  • How does Sezzle work?

    Sign up or log in to your account when checking out with Sezzle. Follow the directed page and fill in your info to complete check out. You can monitor your payments through the sezzle platform.

  • Can I pay off the balance in full?

    Yes, you will need to do so in the Sezzle platform.

  • Who is eligible to use Sezzle?

    To use Sezzle, you must be 18 years or older* and have a valid phone number based out of either the United States or Canada. You will also need to have an email address as well as a payment method ready at checkout - we accept all major debit and credit cards, and you can also link a bank account directly. At this time, prepaid cards are not able to be used to place orders, but you can use them to pay off existing orders. *You must be 19 years or older in Alabama, or if you are a ward of the state and live in Nebraska.