FAQ

  • When will I receive my order?

    Shipping within the US takes about 5-7 Business days after shipping out. International deliveries vary and are estimated at two to three weeks for delivery. Delivery to some countries may take up to four weeks due to uncontrollable custom clearance delays.

  • How much do you charge for shipping?

    Shipping Method

    Costs

    U.S. -  DHL SmartMail Parcel Expedited (Orders $50 and over)

    FREE

    U.S. -  DHL SmartMail Parcel Expedited (Orders under $50)

    $4.95

    U.S. - USPS Commercial Plus Priority  

    $6.95

    International - International DHL Packet Plus

    $7.50

    International - UPS Worldwide Expedited $19.95

    *During our Ramadan promotion, shipping bans to Middle East will be temporarily removed. The affected countries will be shipped via UPS for $29.95.

  • What method is used for shipping?

    We ship using United State Postal Service most of the time. Certain International orders may be sent using various couriers depending on the situation.

  • Do you ship Worldwide?

    As of September 24th 2017 we have stopped shipping to selected countries as some services do not meet our shipping standards. Please refer to here for detail.

  • Do you ship to P.O. boxes?

    Yes we do (we prefer it!), since we usually ship out by postal service.

  • Do you ship to APO/FPO addresses?

    You betcha.

  • My order was lost in transit, will I still be able to get a replacement?

    Most likely yes, please email us at info@blumaan.com and we will take a look at it on a case by case basis.

  • Will I be charged sales tax?

    If import or sales taxes apply to your Order, you are solely responsible for them. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. We apologize for any inconvenience this may cause and thank you for your understanding.

  • How do I check the status of my order?

    You will get an email confirming your order has shipped. It will include the tracking number.

  • I have not received my order confirmation, what should I do?

    Send an email to  info@blumaan.com  with the Order ID and our Customer service department will help you out.

  • How do I change or cancel my order?

    Contact us right away on live chat so we can put a hold on your order right away so it doesn’t ship out.

  • How do I make a return?

    Please e-mail us about your return and we will go through each return on a case by case basis.

  • Where are Blumaan products manufactured?

    In the U.S.

  • Do your products contain parabens or sulphates?

    Yuck. No way.

  • Are Blumaan products tested on animals?

    No. We would never test on animals.